We are working hard at LP to ensure that we can maintain a safe working environment for our team and shopping process for our customers.
This has consisted of all staff home working and the relocation of our warehouse stock to a location nearer our team to eliminate unnecessary travel between locations.
Showrooms and Visitors
All showrooms and buildings are CLOSED to all visitors in line with government advice
Online and Telephone Purchases
We continue to ship all orders as per our usual shipping timescales. Any order placed by 3PM (Monday to Friday - excluding bank holidays) will be dispatched the same day on a Next Working Day DPD service.
Please always refer to your DPD tracking incase of a localised delay in the network but we have no reports of this at this time.
Phone line Support
Our phone lines continue to operate between 09:30-17:00 Monday to Saturday for any queries, sales or support.
Service and Repairs
Please call 01635 597975 before you return ANY item to us!
We continue to accept all returns however you may see a 2-3 day increased turnaround whilst our team are at various locations for social distancing.
*** IMPORTANT ***
Please ensure that ALL returns are cleaned, preferably with anti bacterial cleaner, before returning. Items that have not been cleaned when opened will be immediately repackaged and returned with no work having taken place.
Please continue to follow all government advice at this unprecedented time and stay safe. https://www.gov.uk/coronavirus