Returns
At LP Metal Detecting, we want you to be completely happy with your purchase. If something isn't right, we're here to help.
Nothing in this Returns Policy affects your statutory rights under UK consumer law.
Returning an Item
We offer free returns within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, accessories and documentation.
- Be securely packaged for return.
To start your return, simply visit:
https://www.lpmetaldetecting.com/a/returns
Our online returns portal will guide you through the process.
Exchanges
If you've ordered the wrong item or need a different size or variation, you can request an exchange through our returns portal.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, develops a fault, or you've received the wrong item, please contact us as soon as possible. We'll work quickly to resolve the issue with a repair, replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we'll process your refund to your original payment method.
Please allow up to 10 working days for the refund to appear in your account, although many refunds are completed sooner depending on your bank or card provider.
Original delivery charges are only refunded where required by law or where the return is due to our error.
Promotional Offers & Discount Codes
If you purchased an item using a discount code or promotional offer, your refund will be based on the amount you paid.
If returning items means your order no longer qualifies for a promotion or minimum spend discount, the value of that promotion may be deducted from your refund.
Need Help?
If you have any questions about a return, please get in touch with a member of the team.
Email: info@lpmetaldetecting.com
You can also contact us through our Contact Us page.
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from receiving your order to return eligible items.
Are returns free?
Yes. We offer free returns within 30 days using our online returns portal.
How do I start a return?
Visit https://www.lpmetaldetecting.com/a/returns and follow the on-screen instructions.
Can I exchange an item?
Yes. Exchanges can be requested through our returns portal.
How long do refunds take?
Once we've received and inspected your return, refunds are usually processed within 10 working days.
Can I return an item if I ordered the wrong one?
Yes, provided it's unused and returned within 30 days.