To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address/phone number in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original, unused condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not refundable independently, however, must be returned when cancelling an order.
Are there any charges for return?
- Original shipping charges are non-refundable
- There are no shipping charges when using our provided shipping labels. If you choose to use a differing service or supplier we are not able to reimburse charges incurred.
How soon will I get my refund or exchange?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then refunds will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days, exchanges will be sent within 2 working days of approval, credit will be issued to you by way of an LP e-gift card to the email address entered at checkout.