Warranty Information
Warranty coverage for your product may vary depending on the brand and product type. All warranties begin from the date of purchase, which can be found on your invoice, packing note, or order confirmation email.
Warranty coverage varies by manufacturer. Please see details below:
Minelab Metal Detectors
All Minelab Metal Detectors and Pin Pointers come with a 3-year warranty covering defects in materials and workmanship under normal use. This includes any headphones and coils.
XP Metal Detectors
XP Metal Detectors and Pin Pointers include a 5-year warranty on control boxes, coils, headphones and pin pointers, with a 2-year warranty on batteries.
Nokta Metal Detectors
Nokta Metal Detectors and Pin Pointers are supplied with a 3-year warranty covering manufacturing defects or faults arising during normal use. This warranty also covers headphones and coils.
Garrett Metal Detectors
Garrett Metal Detectors and Pin Pointers come with a 3-year warranty covering defects in materials and workmanship under normal use.
Quest Metal Detectors
Quest Metal Detectors and Pin Pointers come with a 2-year warranty covering defects in materials and workmanship under normal use.
What’s Not Covered
Normal wear and tear
Deterioration from regular use over time, including cosmetic damage such as scratches, scuffs, or general ageing of components.
Accidental damage or misuse
Damage caused by drops, impacts, liquid exposure, or use of the product in a way it was not intended or designed for.
Unauthorised repairs or modifications
Any issues caused by repairs, servicing, or alterations carried out by persons not approved by the manufacturer.
Damage caused by improper installation or maintenance
Faults or damage resulting from incorrect setup, fitting, or failure to properly maintain the product in accordance with manufacturer guidelines.
Repair Timescales
Repair timescales may vary depending on the manufacturer and the nature of the fault, as items are sent to official UK repair centres for assessment and servicing.
We ask customers to allow up to 14 working days for the repair process to be completed. In most cases, once the repair or replacement has been carried out, the manufacturer will return the item directly to the customer.
Please note that timescales can occasionally vary depending on parts availability and manufacturer workload, but we will always aim to keep delays to a minimum and keep you updated where possible.
If this timescale has passed, please get in contact with us and we’ll be happy to check the status of your repair for you.
Important Information
1) Warranties are provided by the manufacturer and are subject to their individual terms and conditions.
2) Warranty periods begin from the date of purchase.
3) A valid proof of purchase is required for all claims.
Making a Claim
To make a warranty claim, please contact us and include your order number. Our team will assist you with the process.
Call Us
Give us a call for friendly, expert advice whenever you need it.
01635 597975
Email Us
Send us an email and we’ll get back to you with helpful, no-fuss support.
Info@lpmetaldetecting.com
Live Chat
Chat with us live for quick answers and real-time support.
Mon-Fri 9:30-17:00/Sat 9:30-13:00
Returning Your Product
We can provide a free returns label within 30 days of purchase. If your purchase falls outside of this period, please return your item to the address below.
Please ensure you include:
1) A copy of your sales invoice
2) A brief description of the fault
3) Your returns address
4) A contact telephone number (if different from the invoice details)
5) Any serial numbers from the product you are sending back.
Unit 20 Pipers Industrial Estate,
Pipers Lane,
Thatcham,
Berkshire,
RG19 4NA